Breakdown

Yesterday my day ended in a horrendous breakdown. 

I rarely reach the point where I am ugly crying due to a job but this time I broke. People see you and say "Oh it isn't that serious". But when you have 4-5 issues happening back to back it will break you. 

Between wrong orders, late orders, road work causing heavy traffic, and then having to change routes because of situations beyond your control. (Ordering food before a meeting or before going on a flight, when it says it will be there in an hour)

All these things just add to the stress, strain and annoyance, then when you mention it to anyone all they say is "you can just decline it" or "that is not your problem". What people don't understand is when in the customer's position you want your order ASAP and as the merchant your need to deal with the customers before Allmart drivers. 

At the end of the day I just said:

Then went home. 

So remember when you see someone breaking down sometimes all they need is a hug🫂 and for you to understand that it is a combination of many things that cause the break.

OXXO

Mayeshah!!

Employees

I have been going in and out of different establishments on the island and I am observing something that wasn't there 10-15 years ago.

The lack of intuition.

People right now only do enough to get the main tasks completed. Few people use their intuition to ensure that the systems run smoothly, the customer interactions are seamless and the work environment is safe and stress-free. Instead they wait for the manager/owner to tell them what to do, or they are looking at their phones during any kind of down time. 

It is almost like you need to tell employees this. Even when they start all eager and willing to learn they see how older staff operate and pick up those habits. I know this as well cause I had done it, too.

People need to know that the business is pretty much theirs as it is the owner. For them to have pride in, and trying to ensure the customer gets what they want and maybe even leave what they didn't know they wanted. 

There are so many grey areas, the staff are as dedicated as the owner needs them to be. Without strong leadership how would the staff know where they are going and why are they going that way. 

Just a lil mental musings when I saw this image. In a business it may not be in your job description but it is in your job expectations.

OXXO

Speechless

Have you ever felt like you are just going through the motions.  The world is swirling around you and you literally have nothing to say? Have nothing to feel? You are just ... Here.

That is how 2025 is feeling for me right now. It has been almost 3 months and I am slightly... slowly... kinda sorta feeling a bit of clarity. 

Kinda like I am getting my voice back. 

I still don't know what to say but I am having the urge to say something. It is soo confusing. I try to turn on my camera on my phone and talk into the ether... But then ... I am lost for what to say. (Is that proper grammar??🤔🤔🤔)

So what better thing to say than ... I don't know what to say. I am speechless.