The lack of intuition.
People right now only do enough to get the main tasks completed. Few people use their intuition to ensure that the systems run smoothly, the customer interactions are seamless and the work environment is safe and stress-free. Instead they wait for the manager/owner to tell them what to do, or they are looking at their phones during any kind of down time.
It is almost like you need to tell employees this. Even when they start all eager and willing to learn they see how older staff operate and pick up those habits. I know this as well cause I had done it, too.
People need to know that the business is pretty much theirs as it is the owner. For them to have pride in, and trying to ensure the customer gets what they want and maybe even leave what they didn't know they wanted.
There are so many grey areas, the staff are as dedicated as the owner needs them to be. Without strong leadership how would the staff know where they are going and why are they going that way.
Just a lil mental musings when I saw this image. In a business it may not be in your job description but it is in your job expectations.
OXXO
