In this early morning of the first day of September, I woke up thinking of the last 2 years in Hotels as a Supervisor. I learnt a lot which was great. Made some great friends and connections. Fucked up ALOT. Disappointed persons I looked up to.
My interactions with people were very hit or miss. Some I was able to discuss with the person to be more cordial with, others was like a complete war zone of passive aggressiveness.
When I started working there, soon after the supervisor resigned. The position was open and other person's in the resort told me to apply. I was not completely certain about it but figured alot of my career choices to that point was all about learning. So I along with a coworker and other ppl from different departments applied. Then I got it.
However, my main take away from that was: Just Try. I say that because in the game we call life, unless we try, we just wouldn't know. This may lead to regret setting in and that hurts more than actually making the mistakes.
A few things I learnt along the way that will always stick with me while working as a supervisor:
1. Consistency - although learning the new tasks and skills needed for the job may be exciting keeping up that excitement is key. If you start by taking initiative to do things, keep up that momentum. All of these will be noticed when slacked off.
2. Confidentiality - both coworkers, guests, and suppliers require a level of confidentiality in the work place. Of course in a professional standpoint. Don't bring up people's past to others, don't share information which may be deemed as private, and don't share information to other people which is none of their business. This was breeched a few times but not in a way to affect the profession.
3. Integrity - be honest, at all times. Uphold your good morals, at all times. Don't ever betray the trust of your coworkers, superiors or guests. As with everything, it will come back and bite you on the ass. Trust in the workplace is just as vital (if not more vital) than trust in a romantic relationship. I fucked up here and not a day that my mind runs on my hotel career, this doesn't run through my mind.
4. Compassion - just because you can do it doesn't mean others can. Everyone has their issues (physically and mentally). Know them and work accordingly. Don't give someone work that is strenuous when they are physically unable to. Don't give people tasks that they are not completely versed on with out proper guidance. Know what they can and can't do and help where you can.
5. Dependability - this goes both ways. Not only being dependable to your coworkers but also being able to depend on them. If you have a problem don't be afraid to explain that you have a problem. You are human and mistakes will be made.mJust don't turn a mosquito bite into an abscess.
I know this information is all over the place, even in supervisory training manuals, but this is what I learnt which will always be with me.
I would have only learnt this by Just Trying.
It was fun, it was nerve wracking, and most definitely a learning experience. I regret making certain decisions but I had a certain mentality which let me to making those choices. I may not have had this kind of experience with a different superior. She is, if not the best, one of the best leaders I ever had. Although, my goal was to be like her, I should have found my own assertiveness and gone off of that. She was the sticking factor to my staying there so long.
I was gonna share more in depth details but that would not only be unfair to people I worked with, but also myself cause I had made some big fuck ups. So I am happy I made that leap of faith.
OXXO
Mayeshah!!!
