So today at work buzz got out about a TripAdvisor Review which was made on Sunday. This review was soo bad that if you were a random customer perusing tripadvisor you would never want to come to the resort. This person commented about the Reception, the bar, the food, the grounds, the trolley, the room (which was free) the staff, the housekeeping, almost everything she could get her fingertips to recall from her "Horrible" time at the resort.
I begin my rant by stating everyone is allowed to have their own opinions but the forum and the conditions are all to be taken into consideration. This person was acting like an Over Privileged child and was not even here on a full day, or weekend, or even week just a special rated day pass
The person was celebrating a friend's birthday on a day pass under a special that the company has on a yearly basis around the slow season. Paying less that half the normal rate for a day pass. Plus got the room comped. Then the first thing you gonna do is start bitching about the place like you are the most worldly person around. Stating that you enjoy going out and enjoying what your country has to offer. If that is true you had to have gone to at least 5 other hotels and resorts which have situations with birds and flies. Yes, you want to enjoy your meal without having any disruptions but for an open air restaurant you cant really stop it!
NO we do not have persons who work with us who has abscess on their necks. An Abscess is filled with PUSS and the one person who I assume you are referring to just has a lump on her neck which is her medical situation. Are you saying that because she has a medical condition that does not affect her ability to be a great Bartender she must not be working because she offends you?? Yes we do hire a few persons with Tattoos and for your information A Bartender, Bar Porter, or Bar Back with Tattoos is not really uncommon. It is the person's body and they felt like tattooing it. If you tell me he was rude or fresh with you I can understand, that is something we will not allow but you cant judge a person just because of what he decides to do with his body. That person is one of the most hard working and friendly staff we have so keep fronting.
I dont know where you were a couple of weeks ago but BITCH, GONZALO JUST FUCKING PASSED THROUGH OUT ISLAND!!! OF COURSE OUR PROPERTY IS A LIL WATERLOGGED AND THE GROUNDS IS TRYING TO CATCH ITSELF. FUCK!!!!
Oh you hear some of the waitresses gossiping in the corner? Are they gossiping about you?? No? Then mind ya damn business. They are in the corner away from you and do not need you all up in their business, GOD DAMN!!! Plus our room attendants do have alot of work to do and do get tired during the day after having to transport their supplies but they know what they got themselves into when they got the job and started doing it. So let them sit in peace without your judgment. No we do not promote slavery that is why we pay them.
I admit a few of your other points were true and we will address them immediately. We thank you for drawing them to our attention. But for someone who spent only EC$100.00 per person and got a room for free you bitching alot about stuff that not even the guest who are staying on property are complaining about.
I, therefore, ask you to take a seat and wheel and come again with a better attitude when you decide to post things on social media because just because you took it down dont mean it hasn't left a scathing bad impression of you in our minds. As they say the innocent will suffer for the guilty and if that comes to pass I hope you can chip in the extra 170 to allow persons to have some relaxation on their stay-cation.
END OF RANT!! People dont know when and where to deal with matters. Just got my blood boiling and heart pumping with anger.