Moments of truth

When I was a freshman in University, I took a class called Hospitality 101. (Yes, I studied hospitality, actually hotel management). One thing I specifically remembered about this class was learning about Moments of Truth. 

In the hospitality industry you have many opportunities (moments) of changing a guest's experience from a bad one into a good one, and vice versa. As the worker, it is easier to maintain positive guest experiences but you can only swear by your own actions and not that of other people. So you should also be skilled to turn that frown upside down. Return that guest from a negative state of being into a positive.  

Most people I interact with are there for a week to 2 weeks. So you have hundreds of opportunities per day to change the experience.

This also happens in life. You have hundreds of opportunities per day to change your experience. Hundreds of moments of truth each day for the rest of your life. Once your heart beats, there are opportunities. Moments in life is what makes everything worth it.

Let's proceed on a journey of MOMENTS OF TRUTH.

OXXO 

Mayeshah.